TJBet Privacy Policy — Your Data Is Safe with Us

Welcome to TJBet. When you use our platform, certain information comes our way. This privacy policy explains how that information is used and how it is kept secure.

This policy applies to both the tjbet.asia website and the TJBet mobile app. By using either the site or the app, you indicate your agreement to this policy.

Many people in Bangladesh are concerned about where their data ends up — and that's completely understandable. TJBet takes that concern seriously, which is why this document has been written in plain, straightforward language — no hidden clauses, no fine print.

TJBet collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.

What You Provide Directly:

• Name and date of birth — collected at the time of account registration.
• Mobile number and email address — for communication and account security.
• ID verification details — as part of the KYC process (only when required).
• Payment method details — collected during deposits and withdrawals.
• Information provided in support chat — for troubleshooting purposes.

Automatically Collected Information:

• IP address and device type — used for security and to detect unauthorized login attempts.
• Browser and operating system information.
• Which pages you visited on the platform and for how long — used for UX improvement.
• Gaming and betting history — for the account dashboard and responsible gaming monitoring.
• Cookie data — detailed below.

TJBet uses your data only for defined purposes. It is never used for unrelated or unnecessary activities.

• 1
  Account Management: Your information is used to set up your profile, keep your login secure, and manage all account-related activity.
• 2
  Payment Processing: To process deposits and withdrawals correctly and to maintain a record of all transactions.
• 3
  Ensuring Security: To detect and prevent fake logins, multiple accounts, and fraudulent activity.
• 4
  Support Services: When you need assistance, your account and transaction details are reviewed to help resolve the issue.
• 5
  Responsible Gaming Monitoring: To provide timely support if unusual patterns are detected in gaming behaviour.
• 6
  Legal obligations: To provide specific information as required by licensing authorities or court orders.
• 7
  Product development: To understand which games or features are used most and improve the platform — this analysis looks at overall trends, not individual user data.

As stated earlier, TJBet does not sell your data. However, running the platform requires working with certain trusted technology providers. The relevant cases are clearly outlined below.

Situations where limited data may be shared:

• Payment Gateway: Necessary information is shared with bKash, Nagad, or other payment services to process deposits and withdrawals. These services operate under their own privacy policies.
• Game Providers: Game providers such as Pragmatic Play or Evolution may access limited session data to ensure fair gameplay — but they never receive your name or contact details.
• Legal Authorities: If TJBet receives a valid order from a government authority or court, it is legally required to provide specific information — and where possible, you will be notified.
• Company Restructuring: If TJBet is ever merged or transferred, the new entity will be bound by this Privacy Policy.

Cases where your information is never shared:

• To marketing or advertising companies.
• To data brokers or information resellers.
• To any other gaming or betting platform.
• To acquaintances or family members — account information is disclosed only to the account holder.

Cookies are used on the TJBet website and app. These are small data files stored in your browser that help the site remember your preferences and keep your login session active.

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may affect login or payment functionality.

TJBet uses industry-standard technology to keep your data secure. No system is completely impenetrable — but TJBet takes every possible precaution.

• 1
  SSL/TLS encryption: All data transmitted through the website and app is encrypted via SSL. The padlock icon in your browser confirms the connection is secure.
• 2
  Data center security: TJBet's servers are hosted in secure data centers with both physical and digital access controls in place.
• 3
  Access control: Staff can only access the information required for their specific role. Any access beyond that is recorded in the audit log.
• 4
  Regular Security Audits: Regular penetration testing and security audits are conducted by external specialists.
• 5
  Suspicious Login Alert: If a login is detected from an unfamiliar device or location, an OTP or alert is sent to your mobile.

There are also steps you can take on your end — keep your password strong, don't share it with anyone, and make sure two-factor authentication is enabled.

Registering with TJBet does not mean giving up control over your own data. You retain all of the rights listed below.

To exercise any of these rights, send an email to our support team: support@tjbet.asia. Requests are typically responded to within 30 business days of receipt. If any data must be retained due to legal obligations, you will be informed accordingly.

TJBet does not retain your data longer than necessary. All information is kept while your account remains active. Upon account closure:

• 1
  Most personal data is deleted within 30 days of account closure.
• 2
  Financial transaction records are generally retained for up to 5 years for legal purposes — as required by licensing authority guidelines.
• 3
  In cases of fraud or legal disputes, relevant data may be retained until the matter is resolved.
• 4
  Completely removing data from backup servers may take a little longer — typically completed within 90 days.

Before closing your account, you can request a copy of your data to download.